Customer Service Representative

Homeland Safety Systems, Inc; Shreveport (LA); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Homeland Safety Systems is seeking a Customer Service Representative to be the first point of contact for customers, visitors, vendors, and team members in an onsite Shreveport office. You will manage calls, service work orders, and maintain accurate records while ensuring clear interdepartmental communication.

Ideal candidates are friendly on the phone, detail-oriented, and able to stay calm under pressure.

Formación

• High school diploma or equivalent (associate degree a plus).
• Experience in receptionist, customer service, or administrative role preferred.
• Strong communication skills, both phone and written.
• Excellent organization and attention to detail.
• Ability to stay calm and solve problems with frustrated callers.
• Experience with scheduling software and CRM systems.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsabilidades

• Greet and assist customers, visitors, and employees in a professional manner.
• Handle a high volume of incoming calls while staying organized.
• Follow up with customers by phone and email to confirm service completion and gather feedback.
• Create, update, and close out service work orders.
• Track open work orders and communicate status updates and escalations.

Conocimientos

Communication skills

Phone handling

Organization

Detail oriented

Team player

Educación

High school diploma

Associate degree (a plus)

Herramientas

CRM systems

Scheduling software

Microsoft Office

Descripción del empleo

Customer Service Representative

Homeland Safety Systems | Shreveport, LA | Full-Time | Onsite

Schedule: Monday-Friday, 7:30 AM - 5:00 PM (overtime available)

About the Role

Homeland Safety Systems is looking for a professional, organized Customer Service Representative to be the first point of contact for our customers, visitors, vendors, and team. You'll handle calls, manage service work orders, keep records accurate, and keep communication moving between departments. If you're friendly on the phone, great with details, and can stay calm under pressure, we'd like to talk to you.

What You'll Do

• Greet and assist customers, visitors, and employees with a professional, friendly approach


• Handle a high volume of incoming calls while staying organized


• Follow up with customers by phone and email to confirm service completion and gather feedback


• Create, update, and close out service work orders


• Track open work orders and communicate status updates and escalations to the right people


• Prepare recurring service reports and internal updates for operations and management


• Support admin tasks like filing, data entry, and document prep


• Follow security protocols and handle sensitive information with discretion

What You Bring

• High school diploma or equivalent (associate degree a plus)


• Experience in a receptionist, customer service, or administrative role (security or professional services background a plus)


• Strong communication skills, both phone and written


• Excellent organization, multitasking, and attention to detail


• Ability to stay calm and solve problems with frustrated callers


• Experience with scheduling software and CRM systems


• Proficient in Microsoft Office (Word, Excel, Outlook)


• Comfortable working independently and as part of a team

Work Environment

• Onsite office setting with frequent customer and staff interaction


• Occasional lifting of office supplies or packages

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Homeland Safety Systems’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.