Onsite Customer Service Specialist — Albany

Adecco; Albany (OR); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Job summary

Adecco is assisting a well-established company in their search for a Customer Service Representative for an onsite position in Albany, OR. The role entails responding to customer inquiries, assessing needs, and following scripts to ensure consistent service.

The ideal candidate has 0-2 years of customer service or general office experience, strong communication and computer skills, and the ability to meet deadlines. Pay is $17.84/hr with a $500 hiring bonus, plus comprehensive benefits.

Qualifications

• 0-2 years of customer service or general office experience.
• Strong communication skills.
• Active listener.
• Strong computer skills.
• Excellent decision-making skills.
• Ability to meet deadlines and requirements.

Responsibilities

• Respond to customer inquiries and provide exceptional service.
• Assess customer needs and identify appropriate solutions.
• Follow established procedures, scripts, and workflows.
• Research and resolve customer concerns or elevate complex issues when necessary.
• Navigate multiple computer systems and applications efficiently.
• Complete customer registrations and maintain accurate records.
• Collaborate with internal teams to support customer needs.
• Maintain professionalism and accuracy while handling a high volume of customer interactions.

Skills

Strong communication skills

Active listener

Strong computer skills

Excellent decision-making skills

Ability to meet deadlines

Customer service experience

Job description

Adecco is assisting a well-established company in their search for a Customer Service Representative for an onsite position in Albany, OR. The role entails responding to customer inquiries, assessing needs, and following scripts to ensure consistent service.

The ideal candidate has 0-2 years of customer service or general office experience, strong communication and computer skills, and the ability to meet deadlines. Pay is $17.84/hr with a $500 hiring bonus, plus comprehensive benefits.