On-Site Customer Care Pro — Albany, $500 Sign-On

Assurant, Inc.; Albany (OR); Hybrid; USD 25,000 - 38,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off

Career Growth

Tuition reimbursement

Job summary

Assurant, Inc. is hiring an Associate Customer Care Representative in Albany, OR to be the voice of the company for inbound customer interactions. This on-site, full-time role emphasizes empathy, problem solving, and delivering a WOW experience on every call.

You will handle inquiries, document interactions, and contribute to ongoing projects while supporting best-in-class service standards. The position offers comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED.
• Customer service experience (call center preferred).
• Strong communication, listening, and problem‑solving skills.
• Ability to multitask using technology in a fast‑paced environment.
• Work Environment: Full-time, 40 hours/week.
• Shifts may vary and include holidays.
• Periodic shift bids determine schedules based on business needs.

Responsibilities

• Handle inbound customer calls with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Skills

Customer service

Communication

Problem solving

Multitasking

Call center experience

Education

High school diploma or GED

Job description

Assurant, Inc. is hiring an Associate Customer Care Representative in Albany, OR to be the voice of the company for inbound customer interactions. This on-site, full-time role emphasizes empathy, problem solving, and delivering a WOW experience on every call.

You will handle inquiries, document interactions, and contribute to ongoing projects while supporting best-in-class service standards. The position offers comprehensive benefits and opportunities for growth.