On-Site Customer Service Star — Logistics & Client Care

SHIPPING PILOT LLC; Strongsville (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Paid parental leave

401(k)

Educational assistance

Job summary

Shipping Pilot, located in Strongsville, OH, seeks a Customer Service Representative to be the frontline contact for clients in the logistics space. Expect on-site work, full-time hours approx. 40 per week, with peak-season staffing into 2027 and potential extension based on business needs.

The role emphasizes resolving inquiries, coordinating with warehouse/transport teams, and delivering proactive, professional service. Bachelor's preferred; 2+ years in warehouse/logistics support.

Qualifications

• 2+ years in a customer support role in a warehouse or logistics setting.
• Strong client relationship management and communication skills.
• Bachelor's degree in business administration, logistics, or related field preferred.

Responsibilities

• Serve as primary contact for client inquiries and requests.
• Maintain professional communication via phone, email, and other channels.
• Process and track orders, ensuring accuracy and timely fulfillment.
• Coordinate with warehouse and transportation teams to manage flow of goods.
• Address and resolve client issues, including shipment delays.
• Prepare and maintain records of client interactions and transactions.
• Generate reports on service performance and identify improvements.
• Develop and maintain relationships with clients.

Skills

Customer service

Communication

Logistics knowledge

Education

Bachelor's degree in business or logistics

Tools

CRM software

Order processing systems

Job description

Shipping Pilot, located in Strongsville, OH, seeks a Customer Service Representative to be the frontline contact for clients in the logistics space. Expect on-site work, full-time hours approx. 40 per week, with peak-season staffing into 2027 and potential extension based on business needs.

The role emphasizes resolving inquiries, coordinating with warehouse/transport teams, and delivering proactive, professional service. Bachelor's preferred; 2+ years in warehouse/logistics support.