Customer Service Representative

Pinnacle Technology; North Canton (OH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid training

Job summary

A leading logistics company is seeking a Customer Service Representative for a 1-year contract in North Canton, OH. This role involves monitoring call management systems, scheduling customer service engineers, and communicating with customers about updates and escalations. Candidates must possess strong communication skills and experience in customer service or similar fields. This position is onsite and includes 2 weeks of paid training. Join a dynamic team while contributing to efficient business operations.

Qualifications

• Strong background in customer service or related fields.
• Excellent verbal and written communication skills.
• Ability to learn new systems rapidly.

Responsibilities

• Monitor call management for SLA targets.
• Schedule and assign customer service engineers.
• Review calls and prioritize based on urgency.
• Communicate updates to customers.

Skills

Reliable and dependable

Strong communication skills (verbal & written)

Ability to understand business efficiency and logic

Ability to learn new systems/software quickly

Experience in customer service

Job description

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This range is provided by Pinnacle Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Direct message the job poster from Pinnacle Technology

Team Lead/Lead Recruiter at Pinnacle-Technology

We are currently looking for a Customer Service Representative to join our team on a 1-year contract.

Location: North Canton, OH 44720

Pay Rate: $20/hour

Work Mode: 100% Onsite

Shift Options (Mon–Fri): (Overtime available and may be mandatory based on business needs)

Qualifications:

• Reliable and dependable
• Strong communication skills (verbal & written)
• Ability to understand business efficiency and logic
• Ability to learn new systems/software quickly
• Experience in customer service, banking, call center, field service, or high-volume scheduling required

Key Responsibilities:

• Monitor real-time Call Management System to meet SLA targets
• Schedule and assign Customer Service Engineers (CSEs) efficiently
• Review call lists and prioritize urgency
• Communicate with customers regarding ETA, updates, and escalations
• Support Field Technicians via phone and email
• Escalate urgent service and operational issues to management
• Assist in training new team members
• Participate in conference calls as required
• 2 weeks of paid training
• Week 2: Mirrors assigned long-term shift

Seniority level: Not Applicable

Employment type: Contract

Job function: Manufacturing

Industries: Transportation, Logistics, Supply Chain and Storage

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