Onsite Customer Service & Sales Support Specialist

JS International Inc.; Fall River (MA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

STD/LTD Insurance

Accident Insurance

Cancer Insurance

Critical Illness Insurance

401k matching

Job summary

JS International Inc. is hiring a Customer Service Representative in Fall River, Massachusetts. In this role, you will handle customer inquiries and complaints via multiple channels, providing essential sales support to the team.

The ideal candidate will have strong communication and organizational skills, particularly under pressure. Benefits include comprehensive medical, dental and vision insurance, along with paid time off and a 401k matching plan.

Qualifications

• Ability to adapt & respond to different types of personalities.
• Ability to function well in a high-paced and at times, stressful environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email and/or chat.
• Provide accurate, valid and complete information by using the right tools.
• Handle customer complaints and provide appropriate solutions.
• Resolve customer complaints while maintaining professional demeanor.
• Update the customer call log for reporting on customer issues.
• Provide technical support for customers with the online portal.
• Generate sales leads and obtain customer feedback.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Strong phone communication skills

Excellent organizational skills and attention to detail

Excellent time management skills

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Job description

JS International Inc. is hiring a Customer Service Representative in Fall River, Massachusetts. In this role, you will handle customer inquiries and complaints via multiple channels, providing essential sales support to the team.

The ideal candidate will have strong communication and organizational skills, particularly under pressure. Benefits include comprehensive medical, dental and vision insurance, along with paid time off and a 401k matching plan.