Customer Support & Solutions Associate (Entry Level)

JAS Marketing; Rumford (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

JAS Marketing in Rumford, Rhode Island, is seeking an Entry-level Account Assistant to assist customers across various channels. You will provide vital information about services and promotions, support problem resolution, and utilize active listening skills to enhance customer experience.

The ideal candidate will have strong product knowledge and a focus on quality. A willingness to learn and adapt in a customer-centric culture is essential. Join us in a thriving environment where your efforts will directly contribute to customer satisfaction.

Qualifications

• Strong product and market knowledge.
• Ability to focus on quality and problem-solving.
• Experience in resolving conflicts effectively.

Responsibilities

• Assist customers with various services and promotions.
• Provide problem-solving support to ensure customer satisfaction.
• Engage with customers to help them find the best plans.

Skills

Product knowledge

Market knowledge

Quality focus

Problem solving

Resolving conflict

Analyzing information

Multi-tasking

Job description

JAS Marketing in Rumford, Rhode Island, is seeking an Entry-level Account Assistant to assist customers across various channels. You will provide vital information about services and promotions, support problem resolution, and utilize active listening skills to enhance customer experience.

The ideal candidate will have strong product knowledge and a focus on quality. A willingness to learn and adapt in a customer-centric culture is essential. Join us in a thriving environment where your efforts will directly contribute to customer satisfaction.