Onsite Customer Service Pro – Growth Opportunities

Euro Staffs; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Euro Staffs is seeking a Customer Service Representative to be the primary contact for customers, delivering exceptional service and support. The role emphasizes empathy, effective communication, and the ability to handle multiple tasks while ensuring customer needs are met promptly and professionally.

Responsibilities include addressing inquiries via phone, email, and chat; resolving complaints; processing orders; and providing product information.

Qualifications

• Experience in handling customer inquiries and resolving issues.
• Strong communication and empathy to manage customer expectations.
• Ability to manage multiple tasks and document interactions accurately.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve complaints and issues while maintaining a positive attitude.
• Assist customers with product information, orders, and account inquiries.
• Process returns, exchanges, and refunds per company policies.
• Document customer interactions and transactions in the company database.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Customer service

Communication skills

Empathy

Multitasking

Problem solving

Job description

Euro Staffs is seeking a Customer Service Representative to be the primary contact for customers, delivering exceptional service and support. The role emphasizes empathy, effective communication, and the ability to handle multiple tasks while ensuring customer needs are met promptly and professionally.

Responsibilities include addressing inquiries via phone, email, and chat; resolving complaints; processing orders; and providing product information.