Customer Service Representative/ Data Entry at Euro Staffs

Euro Staffs; City of Rochester (NY); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Euro Staffs in Rochester, NY is seeking a Customer Service Representative with data entry responsibilities to join our team on a full-time, on-site basis. You will handle inquiries, process orders, and maintain accurate records while delivering friendly support to customers.

The ideal candidate is computer-savvy, calm under pressure, and has strong communication and listening skills to ensure a positive experience for every caller or email.

Formación

• High school diploma or GED.
• Previous CSR or similar role experience preferred.
• Comfortable using computers and CRM software.
• Excellent phone and verbal communication skills.
• Strong active listening skills.
• Ability to work well with others under pressure.

Responsabilidades

• Receive and respond to inbound calls and emails.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Data entry for orders and quotes. Emailing quote or order acknowledgment.
• Attend trainings to maintain up-to-date skills and knowledge.

Conocimientos

Customer service

Verbal communication

Data entry

Active listening

Computer literacy

Team collaboration

Multitasking under pressure

Educación

High school diploma or GED

Herramientas

CRM software

Descripción del empleo

Customer Service Representative/ DATA Entry

Euro Staffs in Rochester, NY, US.

This Full time on site position offers great opportunities for career growth.

Job Summary

We are seeking a Customer Service Representative/ DATA Entry to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive and respond to inbound calls and emails
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Data entry for orders and quotes. Emailing quote or order acknowledgment
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well with others under pressure