Customer Service Representative (CSR) at Euro Staffs

Euro Staffs; Indianapolis (IN); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Euro Staffs is seeking a Customer Service Representative to be the primary contact for customers, delivering exceptional service and support. The role emphasizes empathy, effective communication, and the ability to handle multiple tasks while ensuring customer needs are met promptly and professionally.

Responsibilities include addressing inquiries via phone, email, and chat; resolving complaints; processing orders; and providing product information.

Qualifications

• Experience in handling customer inquiries and resolving issues.
• Strong communication and empathy to manage customer expectations.
• Ability to manage multiple tasks and document interactions accurately.

Responsabilités

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve complaints and issues while maintaining a positive attitude.
• Assist customers with product information, orders, and account inquiries.
• Process returns, exchanges, and refunds per company policies.
• Document customer interactions and transactions in the company database.
• Collaborate with internal departments to ensure customer satisfaction.

Connaissances

Customer service

Communication skills

Empathy

Multitasking

Problem solving

Description du poste

This Full time on site position offers great opportunities for career growth.

Position Overview

Potative are seeking a dedicated and personable Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met promptly and professionally. This role is ideal for individuals who possess excellent communication skills, a strong sense of empathy, and the ability to handle multiple tasks efficiently. You will be responsible for managing inquiries, resolving complaints, processing orders, and providing product and service information.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Assist customers with product information, order placement, and account inquiries.
• Process returns, exchanges, and refunds in accordance with company policies.
• Document customer interactions and transactions accurately in the company database.
• Collaborate with internal departments to ensure customer satisfaction and issue resolution.