On-Site Customer Service & Data Entry Specialist

Euro Staffs; City of Rochester (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Euro Staffs in Rochester, NY is seeking a Customer Service Representative with data entry responsibilities to join our team on a full-time, on-site basis. You will handle inquiries, process orders, and maintain accurate records while delivering friendly support to customers.

The ideal candidate is computer-savvy, calm under pressure, and has strong communication and listening skills to ensure a positive experience for every caller or email.

Qualifications

• High school diploma or GED.
• Previous CSR or similar role experience preferred.
• Comfortable using computers and CRM software.
• Excellent phone and verbal communication skills.
• Strong active listening skills.
• Ability to work well with others under pressure.

Responsibilities

• Receive and respond to inbound calls and emails.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Data entry for orders and quotes. Emailing quote or order acknowledgment.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Verbal communication

Data entry

Active listening

Computer literacy

Team collaboration

Multitasking under pressure

Education

High school diploma or GED

Tools

CRM software

Job description

Euro Staffs in Rochester, NY is seeking a Customer Service Representative with data entry responsibilities to join our team on a full-time, on-site basis. You will handle inquiries, process orders, and maintain accurate records while delivering friendly support to customers.

The ideal candidate is computer-savvy, calm under pressure, and has strong communication and listening skills to ensure a positive experience for every caller or email.