Onsite Customer Service Pro: Order Fulfillment & Support

Record UK Ltd; Northern (KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

ASSA ABLOY Group in Rockwood, PA is seeking a Customer Service Representative to support customers through the order process, educate on products, and ensure timely order fulfillment in a fast-paced office setting.

The role requires a positive, detail-oriented professional with strong communication and data-entry skills, and a commitment to reliable onsite attendance. Bachelor’s or Associate degree is a plus and prior CS experience is preferred.

Qualifications

• Positive, enthusiastic attitude with a strong customer-first mindset.
• Pride in personal performance and accountability for work quality.
• Associate or Bachelor’s degree in Business, Communications, or Marketing a plus.
• Prior customer service experience strongly preferred.
• Strong data entry skills.
• Proficiency with MS Office applications, including Excel and Word.
• Comfortable navigating internet-based systems and tools.
• Strong work ethic with the ability to manage multiple tasks efficiently.
• Reliable attendance and commitment to an onsite office schedule.

Responsibilities

• Answering incoming phone calls and respond to customer inquiries professionally and efficiently.
• Enter, process, and manage customer orders with a high level of accuracy.
• Educate customers on products, pricing, and website functionality.
• Recommend products based on customer needs and order requirements.
• Coordinate and negotiate ship dates to align customer expectations with production capabilities.
• Track shipments and proactively communicate order status updates.
• Price items accurately and resolve discrepancies as needed.
• Expedite orders when required and follow through to completion.
• Address and resolve customer issues in a timely, solution-focused manner.
• Maintain strong product knowledge to support customer decisions and satisfaction

Skills

Customer service

Data entry

MS Office

Communication

Education

Associate or Bachelor’s degree in Business, Communications, or Marketing

Tools

Excel

Word

Job description

ASSA ABLOY Group in Rockwood, PA is seeking a Customer Service Representative to support customers through the order process, educate on products, and ensure timely order fulfillment in a fast-paced office setting.

The role requires a positive, detail-oriented professional with strong communication and data-entry skills, and a commitment to reliable onsite attendance. Bachelor’s or Associate degree is a plus and prior CS experience is preferred.