Customer Service Representative

Regal Beloit; Sacramento (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA and Dependent Care

Paid time off and holidays

401(k) with company match

Life and AD&D insurance

Tuition assistance

Job summary

Regal Rexnord is seeking a Customer Service Representative in Downers Grove, IL. The role supports key account activity, including orders, quotes, inquiries, and program administration, with an emphasis on timely, accurate communication and problem resolution.

The ideal candidate will have 2+ years of customer interface experience, a strong MS Office skill set, and the ability to learn our ERP system. A technical college credential or degree is preferred, and a customer-focused mindset is

Qualifications

• Must have strong customer-facing skills and a professional demeanor.
• Experience using Microsoft Office and basic internet research is preferred.

Responsibilities

• Manage assigned key accounts and related activities including order entry, quotes, and program administration.
• Address and resolve customer inquiries and complaints to maintain goodwill.
• Maintain accurate customer contact files for assigned accounts.
• Develop product knowledge to support customers and internal teams.
• Meet and exceed customer satisfaction goals.
• Develop understanding of the ERP system to support operations.

Skills

Customer service mindset

Communication skills

Self-starter

Microsoft Office proficiency

Problem solving

Education

Two-year technical college or bachelor’s degree (Business or Engineering)

Tools

ERP system

Job description

Customer Service Representative

Location: Downers Grove, Illinois

Reports To: Customer Care Director

Key Accountabilities

• Manage assigned key accounts and/or market segment activity, including order, quotation, conflict resolution, order entry, assistance in contract and account program administration, and coordination of Production Readiness reviews.
• Address and resolve customer inquiries and complaints regarding products, services, billing, etc., to maintain customer goodwill.
• Maintain accurate customer contact base and critical communication files for assigned accounts.
• Develop a high knowledge base of our products.
• Meet and exceed customer satisfaction goals.
• Develop a high level of understanding of the ERP system.

Job Requirements

• Must be a U.S. Person with permanent residence (U.S. citizen or Green Card holder).
• 2‑year technical college education and relevant experience or a bachelor’s degree in Business or Engineering preferred.
• 2+ years of customer interface experience within engineered products preferred.
• Proficient in Microsoft Office suite and basic internet searching.
• Customer‑focused mindset.
• Self‑starter with creative thinking.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage.
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA).
• Paid Time Off and Holidays.
• 401(k) Retirement Plan with Matching Employer Contributions.
• Life and Accidental Death & Dismemberment (AD&D) Insurance.
• Paid Leaves.
• Tuition Assistance.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce and is dedicated to building a team that represents diverse backgrounds, perspectives, and skills. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail [e-mail].