Onsite Customer Service & Human Services Clerk

Douglas County Government (CO); Castle Rock (CO); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Douglas County Government seeks a Customer Service Representative to provide information and services in support of the Department of Human Services. The role emphasizes onsite work, accurate data entry, and courteous, professional client interactions.

The CSR will greet visitors, manage appointments, handle mail, and assist with clerical tasks across multiple systems while maintaining confidentiality and reliability in a front-line setting.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• Bilingual in Spanish (read/write/speak) preferred.

Responsabilités

• Greet customers and respond to inquiries.
• Record and route information; maintain lobby area.
• Process applications, appointments and visitor logs.
• Handle mail, faxes, emails and document management.
• Provide clerical support to case specialists and supervisors.
• Ensure accurate data entry into computer systems.

Connaissances

Customer service

Communication

Teamwork

Multitasking

MS Office

Attention to detail

English writing

Office equipment

Data entry

Problem solving

Formation

High school diploma or GED

Outils

Outlook

Microsoft Excel

Microsoft Word

Phone manager program

State human service systems

Description du poste

Douglas County Government seeks a Customer Service Representative to provide information and services in support of the Department of Human Services. The role emphasizes onsite work, accurate data entry, and courteous, professional client interactions.

The CSR will greet visitors, manage appointments, handle mail, and assist with clerical tasks across multiple systems while maintaining confidentiality and reliability in a front-line setting.