Administrative Assistant I - Human Services Front Desk

Jefferson County; Jefferson (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Health insurance opt Out Plan

Dental & Vision insurance

Life insurance

Wisconsin Retirement System

Health Savings Account

Deferred Compensation Program

Job summary

Jefferson County Human Services Department is seeking an Administrative Assistant to provide essential administrative and clerical support. The role focuses on customer service, data entry, and calendar management within a county office environment.

The position requires strong communication skills, attention to detail, and experience in general office tasks. Health insurance and retirement benefits are offered as part of a comprehensive package, with opportunities for advancement within the

Qualifications

• High school diploma or equivalent required.
• One year of general office experience required.
• Associates degree preferred.
• One to two years of general office experience preferred.

Responsibilities

• Answer telephones and give information to callers, take messages and/or transfer calls appropriately.
• Greet the public, answer general questions, meter mail, collate and distribute mail. Prepare communication, such as memos, emails, invoices, and other correspondence. Provide administrative support to ensure efficient operation of the office. Provide on-going assistance and back-up to the Medical Records Clerk and Medical Office Assistants.
• Create, maintain, and enter information into databases and use computers for various applications.
• Receive, screen, and direct incoming crisis calls, and walk-ins. Obtain information for Emergency Mental Health workers that is conductive to assist the individual in crisis.
• Schedule consumer appointments and maintain various clinic calendars electronically for a variety of divisions within the Human Services department.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Associates degree

Job description

ABOUT HUMAN SERVICES DEPARTMENT OF JEFFERSON COUNTY

Jefferson County Human Services Department works diligently to make sure all citizens of the County can access effective and comprehensive human services in an integrated and efficient manner. The department has made it their mission to enhance the quality of life for individuals and families living in Jefferson County by addressing their needs in a respectful manner and enable citizens receiving services to function as independently as possible, while acknowledging their cultural differences.

WHAT YOU WILL DO

The department is seeking a customer service-oriented Administrative Assistant to provide essential administrative and clerical support.

SOME ESSENTIAL RESPONSIBILITIES

With great communication and attention to detail skills, you will be successful in this position by completing the below key tasks and responsibilities but not limited to the following tasks:

• Answer telephones and give information to callers, take messages and/or transfer calls appropriately.
• Greet the public, answer general questions, meter mail, collate and distribute mail. Prepare communication, such as memos, emails, invoices, and other correspondence. Provide administrative support to ensure efficient operation of the office. Provide on-going assistance and back-up to the Medical Records Clerk and Medical Office Assistants.
• Create, maintain, and enter information into databases and use computers for various applications.
• Receive, screen, and direct incoming crisis calls, and walk-ins. Obtain information for Emergency Mental Health workers that is conductive to assist the individual in crisis.
• Schedule consumer appointments and maintain various clinic calendars electronically for a variety of divisions within the Human Services department.

Requirements:

• High school diploma or equivalent
• One year of general office experience

Preferred Requirements:

• Associates degree
• One to two years of general office experience

Wage & Benefits

$18.63 - $20.10/ hour based on successful experience and qualifications.
Potential to earn up to $23.96/hour

Benefit Highlights if Full Time

• Health insurance
• Health insurance opt Out Plan
• Dental & Vision insurance
• Life insurance
• Wisconsin Retirement System
• Health Savings Account
• Deferred Compensation Program

2026 Gold Certified Family Friendly Workplace

Employees at Jefferson County Value

• Competitive Pay
• Excellent Benefits
• Great Coworkers
• Flexibility
• Advancement & Opportunity
• Family Feel