Customer Service Technician

Douglas-County,-Ne; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Douglas County Treasurer's Office in Omaha seeks a Customer Service Clerk to assist with motor vehicle and real estate transactions, cash handling, and document processing. This role involves answering questions, verifying documents, and maintaining positive relations with clients and colleagues.

Applicants should have strong data-entry skills, knowledge of applicable regulations, and a commitment to accuracy and customer service.

Qualifications

• High school diploma or equivalent required.
• One year of cashiering experience required.
• Two years of public contact, customer service, and clerical experience required.
• Pre-employment criminal record check and drug screen required.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Assist with completion of motor vehicle and real estate transactions.
• Respond to questions regarding requirements and procedures.
• Establish and maintain effective work relationships with clients and colleagues.
• Comply with policies and regulations to ensure a cooperative work environment.
• Accept and review documents for accuracy and completeness.
• Complete transactions in adherence to regulations.
• Perform data entry, prepare documents, and process fees.
• Process requests received by mail for titles, registrations, etc.
• Balance transactions and submit deposits.
• Use computer systems and reference materials to verify information.
• Understand regulations governing titles, taxation, and registrations.
• Present a positive image of Douglas County.

Skills

Customer service

Cash handling

Public contacts

Clerical work

Education

High school diploma or equivalent

Job description

Incumbent works under the direction of the Customer Service Center Manager or designee, assisting with the completion motor vehicle and real estate transactions.

• Assist in completing customer transactions (e.g. motor vehicle titles, registrations, prestige plates, collection of real estate taxes).
• Respond to questions regarding requirements and procedures (e.g. motor vehicle titles, registrations, prestige plates, computing tax estimates).
• Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.
• Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment.
• Accept and review documents presented for accuracy and completeness, informing customers of additional information or documents needed.
• Complete transactions in strict adherence to established regulations.
• Perform data entry, prepare and issue requested documents, collect and process fees, or forward completed documents to designated staff for collection of fees.
• Process request for motor vehicle titles, registrations, real estate etc., received by mail.
• Balance transactions and submit deposit.
• Utilize the computer system, law books and other means to research, verify, or clarify information.
• Understand and apply federal, state, and local regulations governing motor vehicle titles, taxation, registrations, etc.
• Present a positive image of Douglas County.
• Report to assigned work location with regular, consistent attendance.
• Perform other duties as directed and assigned.

• High school diploma or equivalent required.*
• One (1) year cashiering experience required.*
• Two (2) years of public contact, customer service, and clerical experience required.*
• Completion of a pre-employment criminal record check and conditional offer drug screen required.
• *Equivalent combination of work experience and education may be substituted for requirements on a year-for-year basis.

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is generally performed in an office setting and at one of various Douglas County Treasurer locations. Noise level is usually moderate. Work hours are typically standard day-shift hours; however, schedule may vary (e.g. weekends, overtime/extra hours, emergency call-in). Work may be stressful when dealing with time constraints, multiple/changing priorities, limited resources and uncooperative/irate individuals.
• Work requires some physical activity, including extended periods of sitting, standing, frequent walking, reaching, and occasional balancing, kneeling and bending. Work also requires the ability to frequently lift/carry objects weighing up to 10 pounds and occasionally up to 40 pounds.
• Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance and color vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment.