Onsite Customer Service & Dispatch Coordinator (2nd Shift)

CBRE; Greenville (TX); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

2nd shift

Shift differential

Temporary position

Onsite Greenville

Competitive pay

Job summary

CBRE is seeking a Customer Service Coordinator to support a major telecommunications client in Greenville, TX. This onsite, temporary role handles facility-related service requests, manages work orders, and coordinates with vendors while delivering outstanding customer service.

The position requires 2+ years in customer service or related fields, strong communication, and proficiency in Microsoft Office. It features a 2nd shift schedule on-site and a competitive hourly pay with an 8% shift

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to type approximately 45-50 words per minute.
• Intermediate proficiency with Microsoft Office Suite.
• Experience with ticketing systems, CMMS, or service management software preferred.

Responsibilities

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
• Create, track, and manage service tickets within designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Support departmental communication initiatives and distribute service-related updates.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.

Skills

Communication

Interpersonal skills

Typing speed

MS Office proficiency

Ticketing systems

Education

High School Diploma or GED

Tools

CMMS

Ticketing systems

Microsoft Office

Job description

CBRE is seeking a Customer Service Coordinator to support a major telecommunications client in Greenville, TX. This onsite, temporary role handles facility-related service requests, manages work orders, and coordinates with vendors while delivering outstanding customer service.

The position requires 2+ years in customer service or related fields, strong communication, and proficiency in Microsoft Office. It features a 2nd shift schedule on-site and a competitive hourly pay with an 8% shift