Onsite Customer Relations & Shipments Coordinator

Forward Air Corp.; Greer (SC); On-site; USD 28,532 - 38,663; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support, ensuring accurate shipment processing, documentation, and timely updates.

This role is based on-site in Greer, SC, with Monday–Friday, 9am–5pm hours and compensation at $16.10 per hour. The position involves scheduling, tracking, invoicing assistance, and liaison with customers, drivers, carriers, and internal teams to ensure smooth freight movement across logistics

Qualifications

• High School Diploma or GED required; college degree preferred.
• Experience in customer service, admin, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with ability to follow established processes.
• Clear, professional written and verbal communication with a customer‑focused approach.
• Ability to work collaboratively in a fast‑paced, on‑site environment.
• Proficient with Windows and Microsoft Office 365 (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
• Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and elevate them to operations leadership according to established procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Data entry

Communication

Teamwork

Attention to detail

MS Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office 365

Windows OS

Web conferencing tools

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support, ensuring accurate shipment processing, documentation, and timely updates.

This role is based on-site in Greer, SC, with Monday–Friday, 9am–5pm hours and compensation at $16.10 per hour. The position involves scheduling, tracking, invoicing assistance, and liaison with customers, drivers, carriers, and internal teams to ensure smooth freight movement across logistics