Customer Relations & Shipments Coordinator

Forward Air Corp.; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental

Life and Disability

Teladoc

401(k) with employer match

Employee stock purchase program

Paid holidays

PTO

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator in Miami to provide front-line administrative and customer service support for accurate shipment processing and documentation.

The role serves as the main contact for customers, carriers, drivers, and internal teams, coordinating scheduling and data entry while handling billing-related tasks. You will track shipments, prepare shipping documents, and assist with accounts receivable/payable.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics or transportation environments preferred; training provided.
• Strong attention to detail and ability to follow established processes consistently.
• Clear, professional written and verbal communication skills with a customer-focused approach.
• On-site work in a fast-paced team environment with occasional travel for related meetings/events.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and elevate them to operations leadership according to established procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Attention to detail

Data entry

Communication

Teamwork

On-site work

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Windows OS

Microsoft 365

Teams

Zoom

Webex

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator in Miami to provide front-line administrative and customer service support for accurate shipment processing and documentation.

The role serves as the main contact for customers, carriers, drivers, and internal teams, coordinating scheduling and data entry while handling billing-related tasks. You will track shipments, prepare shipping documents, and assist with accounts receivable/payable.