Onsite Customer Operations Leader

The Hertz Corporation; Lihue (HI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation bonus

Personal vehicle benefits

Bonus target 15%

Tuition assistance

Performance incentives

Career growth opportunities

Paid training

Community involvement

Medical/Dental/Vision after 30 days

Employee discounts

Job summary

The Hertz Corporation in Lihue, HI is seeking a Customer Operations Manager to oversee daily front-of-house operations, drive revenue, and deliver a best-in-class customer experience. You will lead frontline staff and collaborate with the Senior Customer Operations Manager to shape a brand, department, or location function.

Candidates should have 1–3 years in Customer Service or Operations, strong communication, and proficiency with Microsoft Office.

Qualifications

• At least one year of customer service or operations experience.
• Ability to build and lead a diverse, results-oriented team.
• Proficiency in Microsoft Word and Outlook.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Responsible for daily customer-facing operations and revenue generation.
• Lead and support processes to meet/exceed customer expectations and align sales methods.
• Resolve customer issues to ensure a positive customer experience.
• Communicate goals while engaging employees to achieve results.
• Conduct timely performance evaluations.

Skills

Customer service

Operations

Team leadership

MS Office

Communication

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Outlook

Job description

The Hertz Corporation in Lihue, HI is seeking a Customer Operations Manager to oversee daily front-of-house operations, drive revenue, and deliver a best-in-class customer experience. You will lead frontline staff and collaborate with the Senior Customer Operations Manager to shape a brand, department, or location function.

Candidates should have 1–3 years in Customer Service or Operations, strong communication, and proficiency with Microsoft Office.