Operations Manager (Onsite)

Socket.dev; Lihue (HI); On-site; USD 58,000 - 67,000; Full time

Benefits offered by this job

Personal vehicle benefits

Bonus target 15%

Tuition assistance

Performance-based incentives

Career growth opportunities

Paid Training

Community involvement opportunities

Comprehensive Medical, Dental, &Vision

Employee discounts up to 40% off base

Job summary

The Hertz Corporation in Lihue, Hawaii is seeking a Customer Operations Manager to lead frontend operations and drive revenue in an onsite role. You will supervise frontline staff, manage daily activities, and partner with leadership to deliver a best-in-class customer experience.

The position requires strong communication, organization, and team leadership skills, with a focus on customer satisfaction and operational excellence in a fast-paced hospitality/retail environment.

Qualifications

• Customer service or operations experience in a fast-paced environment.
• Ability to build and lead a diverse, results-oriented team.
• Proficiency in Microsoft Office Word and Outlook.
• Strong verbal and written communication skills.
• Excellent organization and time management skills.

Responsibilities

• Oversee daily customer-facing operations and revenue generation.
• Lead processes to meet and exceed customer expectations and align sales with methods.
• Resolve customer issues to ensure a positive experience.
• Communicate goals and build employee engagement to achieve results.
• Conduct timely performance evaluations.
• Assist in recruiting when required.
• Maintain administrative duties per policy.

Skills

Customer service

Operations experience

Team leadership

Communication

Organization

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office Word

Outlook

Job description

Onsite Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

The onsite Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.

What You’ll Get:

• The starting salary for this role is $58,000 annually, commensurate of experience.
• Sign-on Bonus: $4,000 (paid out in 4 increments at 30 days, 6 months, 9 months, and 12 months)
• Relocation Bonus: $5,000
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Personal vehicle benefits
  • Bonus target 15%
  • Tuition assistance
  • Performance based incentives and bonus opportunities
  • Career growth and advancement opportunities
  • Paid Training to expand your skills and knowledge
  • Community involvement opportunities
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days.
  • Employee discounts, including up to 40% off the base rate of any standard Hertz Rental

Minimum Qualifications:

• At least one year customer service or operations experience in a fast-paced environment.
• Ability to build and lead a diverse, results-oriented team
• Microsoft Office Word and Outlook proficiency
• Strong verbal and written communication skills
• Excellent organization and time management skills

What You’ll Do:

• Responsible for daily customer-facing operations and revenue generation
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Resolves customer issues, ensuring a positive customer experience
• Effectively communicates organizational goals while building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive
• Participates in the recruiting process, as required
• Remains current on all administrative duties according to company policy

What We’re Looking For:

• 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran