Onsite Customer Growth & Solutions Specialist

LHH; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

LHH is seeking an Account Manager to serve as the primary contact for customers, manage relationships, and support existing accounts while identifying growth opportunities. The role is fully onsite in Pittsburgh with consistent daytime business hours.

You will coordinate closely with engineering, operations, and customer support teams, process quotes and orders, maintain accurate customer data in CRM/ERP, monitor open orders, and travel occasionally for customer visits and industry events.

Qualifications

• Experience in account management or customer-facing roles.
• Familiarity with manufacturing sales or technical sales support.
• Ability to coordinate with engineering, operations, and support teams.
• Experience using CRM/ERP systems is helpful.
• Willingness to travel occasionally.

Responsibilities

• Manage customer relationships and act as primary contact.
• Support existing accounts and identify growth opportunities.
• Coordinate with engineering, operations, and customer support teams.
• Provide timely responses to inquiries and requests.
• Process quotes, orders, and documentation.
• Maintain accurate customer information in company systems.
• Monitor open orders and resolve concerns.
• Gather customer feedback and share market insights.
• Participate in customer visits, industry events, and trade shows.

Skills

Account Management

Customer Service with customer-facing'

Tools

CRM systems

ERP systems

Job description

LHH is seeking an Account Manager to serve as the primary contact for customers, manage relationships, and support existing accounts while identifying growth opportunities. The role is fully onsite in Pittsburgh with consistent daytime business hours.

You will coordinate closely with engineering, operations, and customer support teams, process quotes and orders, maintain accurate customer data in CRM/ERP, monitor open orders, and travel occasionally for customer visits and industry events.