Client Success Manager – Remote | Growth & Retention

LMSI, LLC dba Lighthouse Lab Services; Charlotte (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Day 1 Benefits: Medical, dental, and V

15 days Paid Time Off to start

10 Paid Holidays

401(k) retirement plan with up to 4%

Company-paid Life + AD&D, Short- and L

Paid Volunteer Time Off

Partially Paid Medical Leave / PaidPar

Quarterly Bonus Plan

Job summary

Lighthouse Lab Services seeks an Account Manager to own a portfolio of clients, delivering a proactive, high-quality client experience and representing the company for key accounts. This role may include periodic onsite visits with 5-10% travel, providing client presentations and day-to-day support.

The position offers $22-24/hour plus a quarterly bonus plan and full benefits from Day 1. Responsibilities include relationship building, coordinating with internal teams, pursuing growth

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• At least 2 years of experience in account management, customer success, healthcare, laboratory services, healthcare consulting, or another client-facing environment preferred.
• Strong written, verbal, and presentation skills with the ability to build trusted relationships with stakeholders at all levels.
• A client-focused mindset with strong attention to detail and a proactive approach to problem-solving and conflict resolution.

Responsibilities

• Serve as the primary relationship owner and trusted point of contact for an assigned portfolio of clients.
• Build strong relationships with key client stakeholders and develop a deep understanding of their business, operations, and service needs.
• Serve as the primary client-facing coordinator for significant issues, concerns, and escalations, establishing clear ownership, timelines, and follow-up while engaging the appropriate internal subject matter experts.
• Proactively manage client satisfaction and retention by identifying risks, addressing concerns, and coordinating solutions with internal teams.
• Lead client communications during issues or escalations and ensure concerns are resolved effectively.
• Conduct regular client check-ins, business reviews, and occasional onsite visits.
• Identify opportunities to grow existing client relationships through cross-selling and upselling additional Lighthouse Lab Services solutions and services.
• Partner with Sales, Operations, and leadership to support account renewals, expansions, and new service opportunities.
• Maintain accurate client information, account activity, and key business details in company systems.

Skills

Client relationship management

Communication

Presentation skills

Problem-solving

Education

Bachelor’s degree or equivalent

Job description

Lighthouse Lab Services seeks an Account Manager to own a portfolio of clients, delivering a proactive, high-quality client experience and representing the company for key accounts. This role may include periodic onsite visits with 5-10% travel, providing client presentations and day-to-day support.

The position offers $22-24/hour plus a quarterly bonus plan and full benefits from Day 1. Responsibilities include relationship building, coordinating with internal teams, pursuing growth