Onsite Customer Experience Specialist (SF/NYC)

Capitolis; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Middesk is seeking a Customer Experience role based in San Francisco or New York City. You will help customers get value from our product, answering questions and troubleshooting issues to ensure a best-in-class experience.

You will be onsite five days a week, aligned to PST hours (11am EST – 7pm EST), with flexibility for in-person collaboration and strong teamwork across time zones.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Flexible with changing duties.
• Strong time management and prioritization.
• Proactive communication across multiple time zones.
• Excellent research, critical thinking and customer service.
• Detail-oriented with resourceful decision making.

Responsibilities

• Become an expert in Middesk products and serve as a go-to resource.
• Handle customer questions from start to finish autonomously.
• Assist customers via email, video calls and phone to optimize product use.
• Contribute to product documentation for customers and internal teams.
• Collaborate cross-functionally with EPD and GTM to implement new products and processes.

Skills

Bachelor's Degree

Time management

Prioritization

Communication skills

Customer service

Problem solving

Cross-functional collaboration

Education

Bachelor's Degree or equivalent

Job description

Middesk is seeking a Customer Experience role based in San Francisco or New York City. You will help customers get value from our product, answering questions and troubleshooting issues to ensure a best-in-class experience.

You will be onsite five days a week, aligned to PST hours (11am EST – 7pm EST), with flexibility for in-person collaboration and strong teamwork across time zones.