Onsite Customer Experience & Scheduling Specialist

MissQuito; Natick (MA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits: medical, dent,

Paid time off

Paid training and onboarding

Growth opportunities

Job summary

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact at our Natick, MA branch. You will guide customers through scheduling, answer questions, and ensure exceptional service while collaborating with branch teams to keep operations running smoothly.

The ideal candidate has solid communication skills, the ability to multitask in a fast-paced environment, and a customer-first mindset. Onsite role with opportunities for growth and comprehensive benefits.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer-first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask and stay focused in a high-volume environment.
• We will consider all qualified applicants in accordance with applicable laws.

Responsibilities

• Deliver exceptional support to customers and internal teams, reflecting the company’s commitment to service.
• Build and manage daily schedules to keep tasks and service appointments on track.
• Assist with Accounts Receivable and Collections by updating activity and supporting follow-up efforts.
• Proactively communicate with customers, providing timely updates and follow-through.
• Stay informed on services and solutions to confidently share accurate information.
• Maintain detailed records using customer service software and internal systems.
• Respond to inbound leads and referrals to drive new business opportunities.
• Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience.
• Support onboarding of new team members and assist with training as needed.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Attention to detail

Organization

Team collaboration

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact at our Natick, MA branch. You will guide customers through scheduling, answer questions, and ensure exceptional service while collaborating with branch teams to keep operations running smoothly.

The ideal candidate has solid communication skills, the ability to multitask in a fast-paced environment, and a customer-first mindset. Onsite role with opportunities for growth and comprehensive benefits.