Onsite Customer Experience Pro — Growth & Benefits

Waltham Services; Agawam (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid time off

Paid training

Growth opportunities

Job summary

Waltham Pest Services in Agawam, MA is seeking a Customer Service Representative who will be the first contact for customers, handling scheduling, questions, and delivering the exceptional service the company is known for. This on-site role is located at our Agawam, MA branch.

This position requires a high school diploma, strong organizational and communication skills, and proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer-first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask in a high-volume environment.

Responsibilities

• Help customers feel heard and supported; guide scheduling and questions.
• Maintain detailed records and coordinate service routes.
• Support Accounts Receivable and collections through account activity updates.
• Communicate timely updates and follow-through to customers.

Skills

Organizational skills

Attention to detail

Communication

Multitasking

Phone etiquette

Education

High school diploma

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Waltham Pest Services in Agawam, MA is seeking a Customer Service Representative who will be the first contact for customers, handling scheduling, questions, and delivering the exceptional service the company is known for. This on-site role is located at our Agawam, MA branch.

This position requires a high school diploma, strong organizational and communication skills, and proficiency with Word, Excel, and Outlook.