Client Care & Scheduling Specialist

Waltham Services; Natick (MA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Tuition reimbursement

Job summary

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative to be the first point of contact for customers. You will schedule service calls, answer inquiries, and coordinate with branch teams to ensure a seamless experience.

The role emphasizes clear communication, detail orientation, and a customer-first mindset. Competitive pay, comprehensive benefits, and opportunities for growth are offered.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal, written, and interpersonal communication.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to multitask in a high-volume environment.

Responsibilities

• Schedule and route service calls to maximize efficiency.
• Answer questions and guide customers through scheduling.
• Maintain detailed records in customer service software and internal systems.
• Assist with Accounts Receivable and Collections activities.
• Support onboarding and training of new team members.

Skills

Organizational skills

Communication

Customer service

Multitasking

MS Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative to be the first point of contact for customers. You will schedule service calls, answer inquiries, and coordinate with branch teams to ensure a seamless experience.

The role emphasizes clear communication, detail orientation, and a customer-first mindset. Competitive pay, comprehensive benefits, and opportunities for growth are offered.