Onsite Customer Service Associate: Growth & Benefits

Waltham Services, LLC in; Pembroke (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid Time Off

Training programs

Growth opportunities

Job summary

Waltham Pest Services in Pembroke, MA is seeking a Customer Service Representative (Administrative) to act as the liaison between customers and service technicians. The role is onsite at our Pembroke branch.

You will schedule daily tasks, respond to inquiries, maintain records, and support Accounts Receivable processes. Strong communication, multitasking, and MS Office skills are essential, with a competitive hourly wage and comprehensive benefits.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• Excellent communication and problem-solving skills are crucial.
• Able to multitask and maintain accuracy in a fast-paced environment.

Responsibilities

• Coordinate schedules between customers and service technicians.
• Respond to service and sales inquiries and communicate with field staff.
• Create daily schedules and track progress on tasks and projects.
• Maintain detailed records using customer service software.
• Assist in training new team members as needed.

Skills

Communication

Problem-solving

Multitasking

Attention to detail

MS Office proficiency

Education

High school diploma or equivalent

Associates degree preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

Waltham Pest Services in Pembroke, MA is seeking a Customer Service Representative (Administrative) to act as the liaison between customers and service technicians. The role is onsite at our Pembroke branch.

You will schedule daily tasks, respond to inquiries, maintain records, and support Accounts Receivable processes. Strong communication, multitasking, and MS Office skills are essential, with a competitive hourly wage and comprehensive benefits.