Customer Service Representative

Orkin; Agawam (MA); On-site; USD 27,552 - 34,440; Full time

Job summary

Waltham Pest Services in Agawam, MA is seeking a Customer Service Representative to be the first point of contact for customers. This onsite role emphasizes clear communication and friendly, professional service that protects the health and safety of our communities.

You will manage daily schedules, assist with Accounts Receivable, respond to inquiries by phone and email, and support the branch team to ensure a seamless customer experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer-first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Understanding of customer service principles and best practices.
• Ability to multitask and stay focused in a high-volume environment.
• Comfort communicating by phone and email with customers and coworkers.

Responsibilities

• Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
• Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
• Assist with Accounts Receivable and Collections by updating account activity and supporting follow‑up efforts
• Proactively communicate with customers, providing timely updates, answers, and follow‑through
• Stay informed on our services and solutions so you can confidently share accurate information
• Maintain detailed and organized records using customer service software and internal systems
• Respond to inbound leads and referrals to help drive new business opportunities
• Partner with management to establish expectations, meet deadlines, and support branch goals
• Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
• Support the onboarding of new team members by assisting with training when needed
• Demonstrate strong attention to detail while managing multiple tasks in a fast-paced environment

Skills

Organizational skills

Verbal & written communication

Phone presence

Microsoft Word

Excel

Outlook

Customer service principles

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have.

If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here.

We are currently seeking a Customer Service Representative. This position will be located onsite in our Agawam, MA branch.

Responsibilities

• Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
• Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
• Assist with Accounts Receivable and Collections by updating account activity and supporting follow‑up efforts
• Proactively communicate with customers, providing timely updates, answers, and follow‑through
• Stay informed on our services and solutions so you can confidently share accurate information
• Maintain detailed and organized records using customer service software and internal systems
• Respond to inbound leads and referrals to help drive new business opportunities
• Partner with management to establish expectations, meet deadlines, and support branch goals
• Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
• Support the onboarding of new team members by assisting with training when needed
• Demonstrate strong attention to detail while managing multiple tasks in a fast-paced environment

Qualifications

• High school diploma or equivalent required; Associate degree preferred
• Strong organizational skills with excellent attention to detail
• Professional verbal, written, and interpersonal communication skills
• Confident phone presence and a customer-first mindset
• Proficiency in Microsoft Word, Excel, and Outlook
• Understanding of customer service principles and best practices
• Ability to multitask and stay focused in a high-volume environment
• Comfort communicating by phone and email with customers and coworkers
• Must be at least 18 years old
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $20.00 - $25.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities