Onsite Customer Experience & Operations Coordinator

Flex Tek; Mount Vernon (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Flex Tek in Mount Vernon, OH is seeking a professional Receptionist to be the first point of contact for visitors, customers, vendors and applicants. You will greet people, answer calls, manage mail and deliveries, and keep the lobby clean and welcoming.

You will also handle order processing from email, EDI and occasional calls, maintain accurate records, and support with pre-employment activities and internal communications as needed.

Qualifications

• High school diploma or GED required.
• Professionalism in presence and in all communication.
• Supports the objectives of HCP and the Sales Department.
• Must be able to prioritize and multi-task with attention to detail.
• Proficiency in Microsoft Excel, Word and working knowledge of Power Point.
• Ability to work as a team player.
• Computer graphic software a plus.

Responsibilities

• Greet visitors, customers, vendors, and applicants in a professional and welcoming manner.
• Answer and direct incoming telephone calls.
• Manage incoming and outgoing mail and deliveries.
• Maintain reception area in a clean and professional appearance.
• Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experience
• Accurately enter, review, and process customer orders received via email, EDI, and occasional phone communication, ensuring data accuracy and timely order fulfillment
• Build and maintain positive relationships with customers
• Assist with Macola customer item number updates, pricing, and job quotes when requested
• Complete the Daily Morning Report information prior to 10:00 am for the daily production meeting including updating backorder tracking information
• Coordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisors
• Manage customer requests for supplemental freight to maximize trailer utilization and revenue
• Serve as the liaison between external customers and the Production Team by addressing customer concerns and communicating IQ-related information to support operational efficiency
• Communicate order placement reminders when necessary to our external customers
• Order and maintain office supplies.
• Maintain pool vehicle schedule.
• Assist with company events, meetings, and employee activities.
• Maintain employee report off log.
• Prepare new hire paperwork and onboarding materials as needed.
• Coordinate pre-employment activities including background checks and drug screenings.
• Maintain employee information in Fastenal machines.
• Post announcements in company bulletin boards.
• Update electronic communication boards.
• Coordinate employee recognition programs and engagement activities.
• Support with special projects as assigned.
• Other duties as assigned.

Skills

Professionalism

Multi-tasking

Teamwork

Attention to detail

Excel

Word

PowerPoint

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Macola

Job description

Flex Tek in Mount Vernon, OH is seeking a professional Receptionist to be the first point of contact for visitors, customers, vendors and applicants. You will greet people, answer calls, manage mail and deliveries, and keep the lobby clean and welcoming.

You will also handle order processing from email, EDI and occasional calls, maintain accurate records, and support with pre-employment activities and internal communications as needed.