Receptionist & Guest Experience Lead

Expeditors; Columbus (OH); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Health plan

Life insurance

Stock purchase plan

Training program

Growth opportunities

Referral bonus

Zusammenfassung

Expeditors Columbus is seeking a professional receptionist to greet visitors, manage calls, and maintain a welcoming office. You will support multiple departments, coordinate meetings and mail deliveries, and help uphold a high standard of hospitality and organization in a fast-paced environment.

Ideal candidates have strong communication skills, experience in customer service, and proficiency with Microsoft Office.

Qualifikationen

• High school diploma or equivalent required; additional education or administrative training preferred.
• Previous receptionist, customer service, hospitality, or administrative experience preferred.
• Strong verbal and written communication skills.
• Professional appearance and ambassador of hospitality.
• Excellent customer service and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple responsibilities in a busy office environment.
• Dependable, punctual, and able to work independently.
• Comfortable interacting with employees, customers, vendors, and senior leadership.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and general office technology preferred.
• Positive and willing to help attitude.

Aufgaben

• Greet customers, visitors, vendors, and employees in a friendly and professional manner.
• Provide a consistently high level of customer service to both internal and external customers.
• Maintain a welcoming, organized, and professional reception area. Maintain office appearance and ensure common areas are professional and ready for customers and employees.
• Answer incoming telephone calls promptly and professionally and route calls to the appropriate employee or department.
• Visitor planning and management. Assist visitors with check-in and notify employees when their guests arrive.
• Support visitor access and security procedures in accordance with company policies.
• Coordinate conference room availability and assist with meeting preparation.
• Receive, sort, and distribute incoming mail and packages. Coordinate outgoing mail, courier pickups, and other deliveries.
• Maintain office and breakroom supplies and coordinate replenishment as necessary.
• Assist with ordering stationery, office supplies, and other administrative materials.
• Assist with facility maintenance and service requests.
• Support employee meetings, customer visits, branch events, lunches, and other office activities.
• Assist Management, Administration, and other Departments as requested. Data entry supporting accounting tasks.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Kenntnisse

Customer service

Verbal communication

Written communication

Multi-tasking

Organizational skills

Professional appearance

Microsoft Office

Ausbildung

High school diploma

Tools

Outlook

Word

Excel

Teams

Jobbeschreibung

Expeditors Columbus is seeking a professional receptionist to greet visitors, manage calls, and maintain a welcoming office. You will support multiple departments, coordinate meetings and mail deliveries, and help uphold a high standard of hospitality and organization in a fast-paced environment.

Ideal candidates have strong communication skills, experience in customer service, and proficiency with Microsoft Office.