Onsite Customer Success Team Lead — Retail & D2C

Ultimate Staffing Services; San Marcos (CA); On-site; USD 44,000 - 47,000; Full time

Job summary

Ultimate Staffing Services is recruiting a Customer Success Supervisor to lead a onsite team in San Marcos, CA. This full-time salaried role focuses on guiding the customer service team to support retail and direct-to-consumer customers.

The position emphasizes cross-training with peers, improving response times, and maintaining high customer satisfaction while collaborating with internal departments to elevate the customer experience.

Responsibilities

• Lead the customer service team, focusing on retail and direct-to-consumer customers.
• Ensure seamless operations by cross-training with the food service customer success supervisor.
• Manage customer inquiries, ensuring timely and effective responses.
• Maintain high levels of customer satisfaction by implementing best practices.
• Collaborate with internal departments to enhance the customer experience.
• Monitor team performance and provide feedback to encourage growth and improvement.
• Ensure all customer interactions align with company standards and policies.
• Handle special projects and tasks as directed by the Customer Success Manager.

Job description

Ultimate Staffing Services is recruiting a Customer Success Supervisor to lead a onsite team in San Marcos, CA. This full-time salaried role focuses on guiding the customer service team to support retail and direct-to-consumer customers.

The position emphasizes cross-training with peers, improving response times, and maintaining high customer satisfaction while collaborating with internal departments to elevate the customer experience.