Onsite Customer Care Rep - Voice & Chat Support

Qualfon Philippines; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Qualfon in Casselberry, FL is hiring a Customer Care Representative for an onsite role delivering timely, empathetic support across voice and chat channels for our online financial services client. The position requires a high school diploma or GED, at least 18 years old, and strong data entry skills.

This role will handle inquiries, resolve issues, maintain confidentiality, and participate in training to ensure superior service.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• Knowledge of customer service principles and practices.
• Familiarity with call center software and telecommunication tools.
• Retail or related customer service experience.
• Good data entry/keyboard skills; 40 WPM minimum.
• Experience with channels of support, including voice, social and/or chat.
• Proficient in relevant computer applications: internet navigation.
• Strong verbal and written communication skills, and attention to detail.
• Excellent time management and organizational skills.
• Good judgment, adaptability, high stress tolerance and resilience.
• Team-oriented mindset.

Responsibilities

• Provide timely responses via live chat, and phone.
• Resolve issues efficiently and with empathy, maintaining professionalism at all times.
• Deliver exceptional customer service with passion and dedication.
• Drive continuous improvements to enhance the customer experience.
• Keep client cases accurate, current, and organized.
• Maintain strict confidentiality in all interactions.
• Complete all required training and apply knowledge to support clients effectively.

Skills

High school diploma or GED

18 years old

Customer service principles

Call center software

Retail customer service

Data entry 40 WPM

Voice and chat channels

Verbal and written communication

Time management and organization

Team-oriented mindset

Education

High school diploma or GED

Job description

Qualfon in Casselberry, FL is hiring a Customer Care Representative for an onsite role delivering timely, empathetic support across voice and chat channels for our online financial services client. The position requires a high school diploma or GED, at least 18 years old, and strong data entry skills.

This role will handle inquiries, resolve issues, maintain confidentiality, and participate in training to ensure superior service.