Customer Care Representative- Mid-Shift

Qualfon Philippines; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Qualfon in Casselberry, FL is hiring a Customer Care Representative for an onsite role delivering timely, empathetic support across voice and chat channels for our online financial services client. The position requires a high school diploma or GED, at least 18 years old, and strong data entry skills.

This role will handle inquiries, resolve issues, maintain confidentiality, and participate in training to ensure superior service.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• Knowledge of customer service principles and practices.
• Familiarity with call center software and telecommunication tools.
• Retail or related customer service experience.
• Good data entry/keyboard skills; 40 WPM minimum.
• Experience with channels of support, including voice, social and/or chat.
• Proficient in relevant computer applications: internet navigation.
• Strong verbal and written communication skills, and attention to detail.
• Excellent time management and organizational skills.
• Good judgment, adaptability, high stress tolerance and resilience.
• Team-oriented mindset.

Responsibilities

• Provide timely responses via live chat, and phone.
• Resolve issues efficiently and with empathy, maintaining professionalism at all times.
• Deliver exceptional customer service with passion and dedication.
• Drive continuous improvements to enhance the customer experience.
• Keep client cases accurate, current, and organized.
• Maintain strict confidentiality in all interactions.
• Complete all required training and apply knowledge to support clients effectively.

Skills

High school diploma or GED

18 years old

Customer service principles

Call center software

Retail customer service

Data entry 40 WPM

Voice and chat channels

Verbal and written communication

Time management and organization

Team-oriented mindset

Education

High school diploma or GED

Job description

OVERVIEW

$19.00/hr | Onsite Call Center Representative | 11am-8pm, 12pm-9pm

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

RESPONSIBILITIES

We are seeking a Customer Care Representative who will provide exceptional support to customers of our online Financial Services client, resolving issues with professionalism and care. Making every customer interaction count! This role supports users across voice and chat delivering a consistent experience across all channels.

This role is strictly onsite. All hires must be willing to work at 105 Live Oaks Gardens, Casselberry, FL 32707.

• Provide timely responses via live chat,and phone.


• Resolve issues efficiently and with empathy, maintaining professionalism at all times.


• Deliver exceptional customer service with passion and dedication.


• Drive continuous improvements to enhance the customer experience.


• Keep client cases accurate, current, and organized.


• Maintain strict confidentiality in all interactions.


• Complete all required training and apply knowledge to support clients effectively.

QUALIFICATIONS

What You’ll Bring:

• High school diploma or GED required


• Must be at least 18 years of age.


• Knowledge of customer service principles and practices


• Familiarity with call center software and telecommunication tools


• Retail or related customer service experience


• Good data entry/keyboard skills; 40 WPM minimum


• Experience with channels of support, including voice, social and/or chat.


• Proficient in relevant computer applications: internet navigation


• Strong Verbal and written communication skills, and attention to detail


• Excellent time management and organizational skills


• Good judgment, adaptability, high stress tolerance and resilience


• Team-oriented mindset

Why You Will Love Working Here:

• Purpose-Driven Work – Make a real impact on employees, clients, and the community.


• Supportive Culture – Thrive in an engaging, growth-focused environment.


• Career Development – Access opportunities to grow and reach your goals.


• Values-Led Leadership – Learn from leaders who live the company’s principles.


• Make a Difference – Help others pursue their full potential while delivering exceptional service.

Ready to Make a Difference?

This position requires a background check, including fingerprinting. Candidates must be willing to complete this process.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer.

QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.