Call Center Representative

MACNY's Job Board; Village of New York Mills (NY); Presencial; USD 26 174 - 28 929; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Paid Vacation

Holiday Pay

401k with employer match

Tuition Reimbursement

Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

Employer paid Life Insurance

Employee paid Voluntary Life and Short Term Disability Coverage

Resumo da oferta

The Fountainhead Group is seeking a Call Center Representative in New York Mills. In this essential role, you will guide customer orders, ensure accuracy, and create positive experiences in a fast-paced environment. Candidates should have a high school diploma and some customer support experience. The position offers a competitive hourly wage of $19 to $21, along with a comprehensive benefits package including medical, dental, and 401k matching.

Qualificações

• Experience in customer support or a related field is preferred.
• Proficient in using computers and various software applications.
• Strong written and verbal communication skills.

Responsabilidades

• Route phone calls to the appropriate departments.
• Manage customer issues and provide relevant documentation.
• Update and send reports to Sales Managers.

Conhecimentos

Customer support experience

Excellent communication skills

Problem-solving abilities

Time management

Adaptability

Formação académica

High school diploma or equivalent

Ferramentas

ERP software

Microsoft products

Descrição da oferta de emprego

Overview

Are you a natural problem-solver with a passion for helping others? Join The Fountainhead Group as a Call Center Representative and become an essential part of our friendly and dedicated Customer Service Team.

In this onsite/in-person role, you’ll be the voice of FGI—guiding customer orders from start to finish, ensuring accuracy, timely delivery, and turning challenges into solutions. If you thrive in a fast-paced environment and love creating positive customer experiences, we’d love to have you on the team!

Please note: This is an onsite role and relocation packages are not offered.

Responsibilities

What You’ll Do:

The below describes a typical day as a member of our Customer Service Team.

Your role as a Call Center Representative involves:

• Routing phone calls to the appropriate people
• Updating and sending various reports to National Sales Managers and Account Rep.
• Tracking and reporting on freight deliveries from various carriers
• Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
• Writing up customer orders taken over the phone
• Editing all free replacement parts orders
• Fulfilling MSDS sheet requests from customers
• Pulling and adjusting EDI orders daily
• Confirming billing accuracy by comparing shipped and ordered quantities
• Pulling Home Depot routing through Transplace and forwarding to shipping
• Handling Customer Specific EDI transaction sets (ASN’s and 810 invoicing)
• Settling credit card transactions
• Attending trade shows when needed and available
• Contacting accounts to resolve issues and/or promote sales
• Helping with planning sales meetings, presentations, and show preparation
• Mailing out invoices
• Interacting with FGI customers via phone and email
• Reviewing documents and entering data points into ERP (EPICOR)

Remote Position

No

Min Compensation

USD $19.00/hr

Max Compensation

USD $21.00/hr

Qualifications

Who You Are:

• You have a high school diploma or equivalent, and some experience working in customer support or a related field.
• You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products.
• You have excellent communication skills, both written and verbal, and can convey information clearly and effectively.
• You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.
• You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team.
• You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.
• You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure.
• You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues.
• You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work.

In addition to a competitive salary, we are pleased to offer the following benefit package:

• Medical
• Dental
• Paid Vacation
• Holiday Pay
• 401k with employer match
• Tuition Reimbursement
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Employer paid Life Insurance
• Employee paid Voluntary Life and Short Term Disability Coverage

The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!