Onsite CRE Account Growth Partner

S27a; New York, Northern (NY, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Lunch and dinner provided in-office

Monthly workout stipend

Growth trajectory

Job summary

Henry is seeking an Associate on the Account Management team in NYC. You will own a book of CRE broker accounts from onboarding through renewal and embed Henry into critical workflows to drive adoption.

As a consultant-minded professional, you will understand customers, ask the right questions, and craft creative solutions. You’ll build trusted relationships and relentlessly own the outcome for growth and retention.

Qualifications

• 1–3 years of experience in customer success, account management, consulting, or another client-facing role with ownership
• Exceptional relationship builder with ability to develop long-term partnerships
• Consultative thinker who turns ambiguous problems into clear solutions
• Creative problem solver who can work without a fixed playbook
• Strong ownership mindset and proactive approach to opportunities
• Commercially minded and focused on retention and growth
• Highly organized with ability to manage many accounts without errors
• Energetic communicator capable of multi-channel outreach
• Data-curious, using signals and context to decide next steps
• Low ego, high standards for customer experience

Responsibilities

• Own a high-volume book of CRE broker accounts across onboarding, adoption, retention, renewal, expansion, and health
• Understand each customer's business, workflows, teams, priorities, and success metrics
• Drive adoption by embedding Henry into critical workflows
• Identify and execute expansion opportunities across new teams, users, and use cases
• Lead renewal conversations with clear value delivery
• Monitor usage and customer behavior to identify risks and opportunities early
• Build trusted relationships through consistent engagement
• Partner with Product and Engineering to translate customer feedback into outcomes
• Take end-to-end ownership of commitments and move them forward

Skills

Relationship building

Consultative thinking

Proactive ownership

Data-driven decisions

High-energy communication

Commercially minded

Highly organized

Low ego, high standards

Job description

Henry is seeking an Associate on the Account Management team in NYC. You will own a book of CRE broker accounts from onboarding through renewal and embed Henry into critical workflows to drive adoption.

As a consultant-minded professional, you will understand customers, ask the right questions, and craft creative solutions. You’ll build trusted relationships and relentlessly own the outcome for growth and retention.