Executive VIP IT Support Engineer (Onsite)

Red River

Santa Clarita (CA)

On-site

USD 90,000 - 120,000

Full time

12 hours ago

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Job summary

Red River is seeking a Systems Support Engineer II to join our team onsite in Santa Clarita, CA. This role delivers premium end-user support for C-Suite executives, VIP users, and office staff, ensuring a reliable workstation experience across Windows, macOS, and mobile platforms.

The candidate will manage devices with Intune and JAMF, perform imaging with SCCM/PXE, and support Exchange Online and Microsoft 365.

Qualifications

5+ years of hands-on IT support in a large enterprise environment.
Experience supporting Windows and macOS platforms, including hardware troubleshooting and imaging.
Experience with Active Directory and Azure AD identity management and MFA issues.
Experience administering Microsoft 365 and Exchange Online.
Proficiency with endpoint management tools (Intune, JAMF) and enterprise ticketing (ServiceNow).

Responsibilities

Provide daily onsite support for C-Suite executives, VIP users, and staff.
Deliver hands-on Windows and macOS support, including OS troubleshooting and hardware issues.
Manage devices via Intune and JAMF, including enrollment and policy troubleshooting.
Perform laptop imaging and refreshes using SCCM and PXE workflows.
Support Exchange Online and Microsoft 365 applications, including mailbox access.
Provide iOS/Android device support and on-call coverage for VIP escalations.
Handle onboarding/offboarding and password resets; document work in ServiceNow.
Troubleshoot printers/scanners and coordinate with backend teams on escalations.
Participate in rotating holiday on-call coverage.