Onsite Contract: Customer Care Specialist I

Vericast; San Antonio (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K

PTO

Job summary

Vericast, a long-standing financial services partner, is seeking a Customer Care Specialist I for a contract onsite role in San Antonio, TX. You will support banks and credit unions by handling inquiries, processing orders, and promoting products to meet client needs.

Responsibilities include delivering friendly customer service, resolving issues, and ensuring data security. Training is provided, with weekend rotations and a 1st shift schedule.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience in customer service, banking, or retail is a plus.
• Strong multitasking abilities.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Basic computer knowledge and willingness to learn.

Responsibilities

• Provide friendly, efficient, and professional customer service.
• Resolve issues quickly and effectively.
• Recommend solutions that enhance the customer experience.
• Work within assigned client programs to meet performance goals.
• Engage with Customers: Handle inbound and outbound calls based on your assignment.
• Learn & Grow: Successfully complete training and stay updated with ongoing learning.
• Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.
• Protect Customer Data: Ensure security and privacy for every interaction.
• Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.
• Track Performance & Improve: Monitor individual performance and contribute to team success.
• Make an Impact: Participate in outbound calls as needed to meet client objectives.
• Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.

Skills

Customer service

Banking experience

Retail experience

Communication skills

Multitasking

Basic computer skills

Education

High School Diploma or GED

Job description

Vericast, a long-standing financial services partner, is seeking a Customer Care Specialist I for a contract onsite role in San Antonio, TX. You will support banks and credit unions by handling inquiries, processing orders, and promoting products to meet client needs.

Responsibilities include delivering friendly customer service, resolving issues, and ensuring data security. Training is provided, with weekend rotations and a 1st shift schedule.