Customer Service Specialist – Banking (24/7 Support & Training)

Frost; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Wellness programs

Referral bonus

Job summary

Frost, a Texas bank with a 150-year legacy, seeks a Customer Service Specialist in San Antonio. You’ll be the first line of support, handling inbound/outbound calls, solving issues, and partnering with other teams to meet banking needs.

Training lasts 8 weeks (Mon–Fri 8am–5pm) and then you’ll work a permanent schedule determined with our recruiter. We reward with comprehensive benefits—medical, dental, vision, life insurance, 401(k) matching, generous PTO, tuition reimbursement, and

Qualifications

• 1+ years of experience in customer service, sales, or banking.
• Proven written and verbal communication skills.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Answer inbound/outbound calls and address customer banking needs.
• Troubleshoot issues and research accounts to fulfill requests.
• Partner with business lines to find the best solutions for customers.

Skills

Customer service experience

Communication skills

Microsoft Office

Flexible availability

Bilingual English/Spanish

Education

30 credit hours of college coursework

Tools

Microsoft Office

Job description

Frost, a Texas bank with a 150-year legacy, seeks a Customer Service Specialist in San Antonio. You’ll be the first line of support, handling inbound/outbound calls, solving issues, and partnering with other teams to meet banking needs.

Training lasts 8 weeks (Mon–Fri 8am–5pm) and then you’ll work a permanent schedule determined with our recruiter. We reward with comprehensive benefits—medical, dental, vision, life insurance, 401(k) matching, generous PTO, tuition reimbursement, and