Customer Care Specialist I - Bilingual Contract

Vericast; United States; On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision

401(k)

PTO

Life insurance

Employee assistance

Pet insurance

Job summary

Vericast is seeking a Customer Support Specialist in the United States to act as the voice of the company, assisting clients via phone, email, or chat. You will process orders, answer inquiries, resolve problems, and gather feedback, while consulting with customers to identify needs and recommend the best products and solutions.

Base pay is $16.50/hr plus bilingual pay. Schedules run 7:00 AM–8:00 PM, Monday–Friday with weekend rotations, on a contract basis.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service, banking, or retail experience is a plus.
• Must take and pass a bilingual assessment.
• Strong multitasking abilities.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Basic computer knowledge.
• Willingness to learn and grow with ongoing training.

Responsibilities

• Provide friendly, efficient, and professional customer service.
• Resolve issues quickly and effectively.
• Recommend solutions that enhance the customer experience.
• Work within assigned client programs to meet performance goals.
• Engage with customers: handle inbound and outbound calls based on your assignment.
• Learn and grow: successfully complete training and stay updated with ongoing learning.
• Process requests efficiently: enter and manage orders, handle cancellations/changes, and request reprints or credits.
• Protect customer data: ensure security and privacy for every interaction.
• Utilize tools and resources: accurately enter data and ensure smooth follow-up processes.
• Track performance and improve: monitor individual performance and contribute to team success.
• Participate in outbound calls as needed to meet client objectives.
• Be a team player: support team and company goals while maintaining a professional and secure work environment.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Computer literacy

Education

High school diploma or GED

Job description

Company Overview

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale.

Job Summary

Base pay: $16.50/hr + bilingual pay. Schedules fall between 7:00 AM – 8:00 PM Monday–Friday with weekend rotations. Contract position.

WhatYou’ll Do

As a Customer Support Specialist, you will be the voice of our company—assisting clients and customers via phone, email, or chat. You will handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference.

Key Responsibilities

• Provide friendly, efficient, and professional customer service
• Resolve issues quickly and effectively
• Recommend solutions that enhance the customer experience
• Work within assigned client programs to meet performance goals
• Engage with customers: handle inbound and outbound calls based on your assignment
• Learn and grow: successfully complete training and stay updated with ongoing learning
• Process requests efficiently: enter and manage orders, handle cancellations/changes, and request reprints or credits
• Protect customer data: ensure security and privacy for every interaction
• Utilize tools and resources: accurately enter data and ensure smooth follow-up processes
• Track performance and improve: monitor individual performance and contribute to team success
• Participate in outbound calls as needed to meet client objectives
• Be a team player: support team and company goals while maintaining a professional and secure work environment

Qualifications

• High school diploma or GED required
• 0–2 years of customer service, banking, or retail experience is a plus
• Must take and pass a bilingual assessment
• Strong multitasking abilities
• Attention to detail
• Excellent communication and interpersonal skills
• Basic computer knowledge
• Willingness to learn and grow with ongoing training

Benefits

Vericast offers a generous total rewards benefits package that includes medical, dental, and vision coverage; 401(k); generous PTO allowance; life insurance; employee assistance; pet insurance; and other perks.

Other Information

Schedules fall between 7:00 AM – 8:00 PM Monday–Friday with weekend rotations. The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.