Onsite Customer Support Specialist I

Vericast; San Antonio (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K

Generous PTO

Job summary

Vericast is seeking an entry‑level Customer Care Specialist to be the voice of the company, assisting clients and customers by phone, email, or chat. You will handle orders, answer inquiries, resolve issues, and gather feedback while aiming to improve the overall customer experience.

This onsite role requires a High School Diploma or GED and 0–2 years of customer service experience. Expect a training period, ongoing learning, and benefits as part of a comprehensive rewards package.

Qualifications

• High School Diploma or GED required.
• 0–2 years in customer service, banking, or retail considered a plus.
• Strong multitasking abilities.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Basic computer knowledge.
• Willingness to learn and grow with ongoing training.

Responsibilities

• Provide friendly, efficient, and professional customer service via phone, email, or chat.
• Resolve issues quickly and effectively and suggest best-fit solutions.
• Enter and manage orders, handle cancellations/changes, and request reprints or credits.
• Protect customer data and privacy in every interaction.
• Collaborate with team and client programs to meet performance goals.

Skills

Multitasking

Attention to detail

Communication

Interpersonal skills

Basic computer knowledge

Willingness to learn

Education

High School Diploma/GED

Job description

Vericast is seeking an entry‑level Customer Care Specialist to be the voice of the company, assisting clients and customers by phone, email, or chat. You will handle orders, answer inquiries, resolve issues, and gather feedback while aiming to improve the overall customer experience.

This onsite role requires a High School Diploma or GED and 0–2 years of customer service experience. Expect a training period, ongoing learning, and benefits as part of a comprehensive rewards package.