Onsite Contact Center Operations Supervisor

Intelogix; Winston-Salem (NC); On-site; USD 40,000 - 43,000; Full time

Job summary

InteLogix is seeking an Operations Supervisor in Winston-Salem, NC to lead a team of Customer Service Representatives on site. You will coach staff, monitor performance, and sustain client satisfaction with hands-on management and data-driven improvement.

The role requires strong communication, analytical skills, and 3+ years in a contact center environment. Onsite work and close collaboration with clients are essential to success.

Qualifications

• Experience leading a team in a contact center.
• Strong analytical and problem-solving abilities.
• Excellent communication, both verbal and written.
• Proficiency with Excel and data analysis.

Responsibilities

• Oversee daily activities such as staffing, training, and performance management.
• Maintain client relationships and ensure high-quality service.
• Conduct weekly one-on-one coaching with CSRs.
• Perform call monitoring and QA reviews weekly.
• Use AI-based coaching tools to track performance trends.
• Enforce call center policies and prioritize assignments.
• Represent callers' needs to management.

Skills

Contact center management

Coaching & performance

Quality monitoring

Data analysis

Communication skills

Team leadership

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Excel

Job description

InteLogix is seeking an Operations Supervisor in Winston-Salem, NC to lead a team of Customer Service Representatives on site. You will coach staff, monitor performance, and sustain client satisfaction with hands-on management and data-driven improvement.

The role requires strong communication, analytical skills, and 3+ years in a contact center environment. Onsite work and close collaboration with clients are essential to success.