Call Center Representative

Insight Global; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global's client is seeking a Call Center Associate to be onsite in Durham, NC. You will handle inbound and outbound calls, document interactions, resolve inquiries, and escalate technical issues to IT and telecom teams to maintain service quality.

The role emphasizes professional communication and collaboration across departments to ensure operational stability and excellent customer care.

Qualifications

• Experience working in a call center or help desk environment.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Accurately document customer interactions to maintain service quality.
• Escalate technical issues to appropriate IT/telecom teams as needed.
• Collaborate with IT and telecommunications teams to ensure operational stability.

Skills

Call center experience

Job description

A client of Insight Global is looking for a Call Center Associate to sit onsite in Durham, NC. The Call Center Associate is responsible for professionally handling both inbound and outbound customer calls, ensuring each interaction reflects a high standard of service. This role involves resolving customer inquiries efficiently and escalating technical issues to the appropriate teams when necessary. Accurate documentation of all customer interactions is essential to maintain service quality and continuity. Additionally, the specialist will collaborate closely with IT and telecommunications teams to ensure seamless support and operational stability.

Must Haves

• Experience working in a call center or help desk environment