Operations Manager – Onsite 3 Days/Week, Lead Customer Ops

ZP Group; Durham (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

Sick leave

Job summary

Piper Companies is seeking an Operations Manager for a prominent company in the Raleigh-Durham area. The role requires 3 days onsite in Durham, NC and hours from 9AM to 6PM.

You will oversee a contact center, drive performance, and collaborate with multiple departments to deliver exceptional customer experience. Ideal candidates have a Bachelor’s degree and 3+ years of managerial experience in contact center, insurance, or financial services, with strong leadership and communication skills for

Qualifications

• Bachelor’s degree required with 3+ years of managerial experience.
• Experience in a contact center, insurance, or financial services environment.
• Strong leadership, communication, and ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience.
• Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
• Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
• Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
• Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.

Skills

Leadership

Communication

Team Coaching

Multitasking

Education

Bachelor’s degree

Job description

Piper Companies is seeking an Operations Manager for a prominent company in the Raleigh-Durham area. The role requires 3 days onsite in Durham, NC and hours from 9AM to 6PM.

You will oversee a contact center, drive performance, and collaborate with multiple departments to deliver exceptional customer experience. Ideal candidates have a Bachelor’s degree and 3+ years of managerial experience in contact center, insurance, or financial services, with strong leadership and communication skills for