Onsite Call Center Specialist: Customer Support & IT Liaison
Insight Global
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Job summary
Insight Global's client is seeking a Call Center Associate to be onsite in Durham, NC. You will handle inbound and outbound calls, document interactions, resolve inquiries, and escalate technical issues to IT and telecom teams to maintain service quality.
The role emphasizes professional communication and collaboration across departments to ensure operational stability and excellent customer care.
Qualifications
- Experience working in a call center or help desk environment.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Accurately document customer interactions to maintain service quality.
- Escalate technical issues to appropriate IT/telecom teams as needed.
- Collaborate with IT and telecommunications teams to ensure operational stability.
Skills
Job description
Insight Global's client is seeking a Call Center Associate to be onsite in Durham, NC. You will handle inbound and outbound calls, document interactions, resolve inquiries, and escalate technical issues to IT and telecom teams to maintain service quality.
The role emphasizes professional communication and collaboration across departments to ensure operational stability and excellent customer care.
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