Onsite Concierge CSR - Tampa, Fast-Paced Support

FERGUSON; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Ferguson in Tampa, FL is seeking a Concierge Customer Service Representative to support reception, mailroom, sales agent support, and administrative tasks on a Monday–Friday schedule from 8:30 AM to 5:00 PM. The role emphasizes strong communication, problem solving, and data entry within office systems and databases.

The ideal candidate will handle a fast-paced call center environment, maintain organization, and display professionalism.

Qualifications

• Strong written and verbal communication across all levels.
• Ability to thrive in a fast-paced call center environment.
• Highly organized with attention to detail and time-management.
• Demonstrates integrity and professionalism in all interactions.
• Proficient in MS Office 365 Suite (Teams, Outlook, Word, Excel).

Responsibilities

• Receive inbound calls and dispatch to the appropriate department.
• Resolve customer problems or escalate as needed.
• Perform routine administrative tasks per procedures (phones, messages, mail).
• Enter data accurately into documents and office systems.
• Respond to routine inquiries from customers and internal teams.
• Attend meetings and communicate concerns to management.
• Follow all policies, rules, and procedures.
• Support management with additional duties as required.

Skills

Communication skills

Call center

Time management

Integrity

MS Office 365

Tools

Microsoft Office 365

Job description

Ferguson in Tampa, FL is seeking a Concierge Customer Service Representative to support reception, mailroom, sales agent support, and administrative tasks on a Monday–Friday schedule from 8:30 AM to 5:00 PM. The role emphasizes strong communication, problem solving, and data entry within office systems and databases.

The ideal candidate will handle a fast-paced call center environment, maintain organization, and display professionalism.