Customer Service Representative (Concierge)

Ferguson Enterprises, Inc.; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Ferguson Enterprises, LLC is hiring a Customer Service Representative to join our Concierge team in Tampa, onsite. Location is Monday–Friday, 8:30AM–5:00PM, supporting a variety of departments.

Responsibilities include handling inbound calls, resolving issues, and performing routine administrative tasks while maintaining accuracy in data entry and documentation. A professional, customer-first demeanor is required.

Qualifications

• Strong written and verbal communication across levels.
• Ability to handle a fast-paced call center environment.
• Organized, detail-oriented with time-management skills.
• High level of integrity and professionalism.
• Proficient in MS Office 365 (Teams, Outlook, Word, Excel).

Responsibilities

• Receive inbound calls and dispatch to the appropriate department.
• Resolve customer problems and refer as needed.
• Perform routine admin tasks per procedures (mail, filing, inventory).
• Enter data into reports, forms, or databases accurately.
• Respond to routine inquiries and direct visitors as needed.
• Attend meetings and communicate concerns to management.
• Follow all policies and procedures.

Skills

Strong communication

Call center experience

Organized, detail-oriented

Professional integrity

MS Office 365 Suite (Teams/Outlook/One

Tools

Microsoft Office 365 Suite

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team!

Position Details

Location | Onsite - Tampa, FL Schedule | Monday – Friday 8:30AM to 5:00PM

Responsibilities

• Receive inbound phone calls and dispatch calls to the appropriate department
• Resolve customer problems and refers problems to appropriate department when appropriate
• Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
• Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately
• Participate in meetings and communicate any concerns to management
• Make sure to follow all policies, rules, regulations, and procedures
• Perform other duties or functions as requested by management

Qualifications

• Strong written and verbal communication skills with ability to communicate across all levels of the organization
• Ability to handle a fast-paced call center environment
• Be well organized, detailed, and have time-management skills
• Display a high level of integrity and professionalism
• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel

Pay & Benefits

- Pay Range: - $15.00 - $21.68

- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

- This role is Bonus or Incentive Plan eligible.

- Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

EEO Statement

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.