Onsite Community Operations Lead - Path to Leadership

Zellis Residential; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Zellis is seeking an Assistant Community Manager to serve as the operational right hand to the Community Manager, handling leasing support, resident relations, financial processes, and team coordination to deliver a hospitality-grade experience.

This role requires ownership, hands-on leadership, and growth into onsite leadership, with exposure to budgeting, reporting, vendor coordination, and staff development as part of building the skills to lead a community.

Qualifications

• Minimum 2 years property management experience in a similar market.
• Experience with Yardi Voyager or comparable software preferred.
• Prior experience in leasing, resident relations, or administrative support preferred.

Responsibilities

• Support the Community Manager with daily property operations, stepping in to lead when the manager is offsite or unavailable.
• Assist Leasing Consultants with the full leasing process—tours, applications, move-ins, and occupied unit showings—ensuring Zellis hospitality standards are met.
• Manage timely and accurate rent collection, track delinquency, and coordinate the move-out process including communications, key collection, and final account reconciliation.
• Address resident concerns, resolve conflicts, and provide professional guidance that reflects Zellis’s commitment to hospitality excellence.
• Audit lease files and ensure all necessary documents are complete and accurately uploaded in Yardi.
• Collaborate with the service team to monitor and resolve maintenance requests promptly, following up with residents on status.
• Confirm marketing and website accuracy across all listing platforms for the property.
• Assist with the creation and revision of policies and procedures related to leasing, resident relations, and team operations.
• Maintain office organization, supply levels, and ensure the team is prepared for daily operations.
• Provide input during staff meetings, contributing ideas, training opportunities, and process improvement recommendations.
• Support leasing, resident satisfaction, and retention initiatives aligned with Zellis goals and your property’s business plan.
• Leadership Support – Steps up to manage property operations in the Community Manager’s absence. Helps drive team performance and morale through consistent follow-through and a solutions-oriented approach.
• Problem Solving – Identifies issues quickly, gathers relevant information, and offers thoughtful recommendations. Does not wait for problems to expand before acting.
• Hospitality Focus – Builds strong relationships with residents and prospects. Listens with empathy, responds quickly to needs, and delivers service that reflects Zellis’s care and professionalism.
• Communication – Speaks and writes clearly and effectively. Keeps residents, staff, and leadership informed. Practices active listening and demonstrates professionalism in all interactions.
• Teamwork – Collaborates effectively with peers, vendors, and leadership. Balances individual responsibilities with team goals and contributes to a positive, solutions-driven culture.
• Dependability – Follows through on responsibilities, keeps commitments, and delivers on deadlines with minimal supervision.
• Integrity & Compliance – Upholds Zellis values, maintains confidentiality, and ensures compliance with Fair Housing laws, property policies, and ethical standards.

Skills

Communication

Interpersonal skills

MS Office

Yardi Voyager

Property management software

Organization

Multitasking

Problem-solving

Team collaboration

Tools

Yardi Voyager

MS Office

Property Management Software

Job description

Zellis is seeking an Assistant Community Manager to serve as the operational right hand to the Community Manager, handling leasing support, resident relations, financial processes, and team coordination to deliver a hospitality-grade experience.

This role requires ownership, hands-on leadership, and growth into onsite leadership, with exposure to budgeting, reporting, vendor coordination, and staff development as part of building the skills to lead a community.