Assistant Community Manager: Hospitality & Operations Lead

Zellis Residential; Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Zellis Residential is seeking an Assistant Community Manager to act as the operational right hand to the Community Manager, handling leasing support, resident relations, financial processes, and team coordination. You will own your areas, ensuring rent collection stays on track and lease files are audited in Yardi.

This role offers growth into onsite leadership with exposure to budgeting, reporting, and vendor coordination.

Qualifications

• Minimum of 2 years property management experience.
• Experience with leasing, resident relations, or administrative support preferred.
• Experience with Yardi Voyager or comparable property management software preferred.

Responsibilities

• Support the Community Manager with daily property operations and lead when the manager is unavailable.
• Assist Leasing Consultants with tours, applications, move-ins, and showings to uphold hospitality standards.
• Manage rent collection, track delinquency, and coordinate move-out processes and final accounts.
• Address resident concerns and resolve conflicts while upholding hospitality excellence.
• Audit lease files and ensure documents are complete and uploaded in Yardi.
• Collaborate with the service team to monitor maintenance requests and follow up with residents.
• Confirm marketing and website accuracy across listing platforms.
• Contribute to policies and procedures for leasing, resident relations, and team operations.
• Maintain office organization and supply levels for daily operations.
• Provide input during staff meetings and support training and process improvements.

Skills

Property management

Leasing

Resident relations

Administrative support

Yardi Voyager

Tools

Yardi Voyager

Microsoft Office

Job description

Zellis Residential is seeking an Assistant Community Manager to act as the operational right hand to the Community Manager, handling leasing support, resident relations, financial processes, and team coordination. You will own your areas, ensuring rent collection stays on track and lease files are audited in Yardi.

This role offers growth into onsite leadership with exposure to budgeting, reporting, and vendor coordination.