Onsite Community Manager Assistant

Associa; Gaithersburg (MD); On-site; USD 33,000 - 40,000; Full time

Job summary

Associa is seeking an Assistant Community Manager to liaison among the General Manager, homeowners, and the Board. This onsite role supports office tasks, scheduling, and project coordination, with a service-driven mindset for residents and vendors.

You will assist in policy implementation, coordinate board activities, and maintain accurate records while ensuring HOA rules are followed. The role emphasizes communication and teamwork in a community-focused environment.

Qualifications

• 2+ years of experience in community association or related fields.
• Customer service oriented with conflict resolution skills.
• Strong project management and multi-tasking abilities.
• Excellent written and oral communication skills.

Responsibilities

• Assist General Manager with policy implementation and directives within the management agreement.
• Collaborate with the board on initiatives, governance, and projects.
• Inspect property for maintenance and HOA compliance with rules and regulations.
• Issue violation letters and follow up for corrections.
• Greet homeowners, residents, board members, and vendors.
• Respond to inquiries in person, by phone, and by email.
• Coordinate access passes and distribute mail/packages.
• Enter data and update the database; track documents.
• Coordinate maintenance requests and schedule vendors for on-site work.
• Prepare board packages and schedule monthly/annual meetings.
• Send weekly communications to homeowners about maintenance and events.
• Assist with architectural review forms and board decisions.

Skills

Customer service

Team orientation

Conflict resolution

Communication skills

Job description

Associa is seeking an Assistant Community Manager to liaison among the General Manager, homeowners, and the Board. This onsite role supports office tasks, scheduling, and project coordination, with a service-driven mindset for residents and vendors.

You will assist in policy implementation, coordinate board activities, and maintain accurate records while ensuring HOA rules are followed. The role emphasizes communication and teamwork in a community-focused environment.